FAQ
1. What products do you offer?
We craft a range of delicious Indian sweets (mithai), including traditional classics and modern artisanal creations — from laddoos, barfis, pedas, and gujiyas to fusion delicacies and curated gift boxes. We also offer seasonal and festival-special sweets.
2. Are your sweets natural and preservative-free?
Yes. Our sweets are made with quality ingredients, and we avoid artificial colours, preservatives, and harmful additives, ensuring an authentic taste and wholesome experience.
3. Are your sweets 100% vegetarian?
Yes, all of our mithais are strictly vegetarian and made with traditional methods and ingredients.
4. How should I store the sweets?
Store mithai in a cool, dry place away from direct sunlight. Most sweets stay fresh at room temperature, but some perishable items may require refrigeration—refer to individual product details. Proper storage helps retain aroma, texture, and flavour.
5. What is the shelf life of the sweets?
Shelf life varies by product — from a few days for fresh sweets to several weeks for dry or shelf-stable sweets (e.g., some boxes with nuts or dry fruit bases). Please check individual product pages for exact durations.
6. Do you deliver pan-India and internationally?
Yes, we deliver across India. International shipping may be available — please contact our customer support for details and shipping timelines.
7. Can I track my order?
After placing your order, you’ll receive tracking information via SMS or email. If you need real-time assistance, our customer care team is happy to help.
8. Do you offer same-day delivery?
For select locations and products, same-day delivery options may be available — please order early in the day and check delivery options at checkout.
9. Can I customise my order or gift box?
Yes! Customisation options are available for gift boxes, festive hampers, and bulk or corporate orders. You can select specific sweets or packaging themes as per your preference.
10. What makes your sweets different from others?
We focus on authentic taste, premium ingredients, and craftsmanship. Our sweets are inspired by traditional recipes, yet refined for modern palates — thoughtfully made to elevate celebrations, gifting, and everyday indulgences.
11. How do you ensure quality and freshness?
We use high-grade natural ingredients and controlled production processes. Each product goes through consistency checks for flavour, texture, and presentation before being carefully packed to preserve freshness.
12. Do you offer corporate gifting solutions?
Yes — we provide customisable corporate gifts, festival hampers, and event sweet boxes tailored to your requirements. Corporate clients can include branding, themes, and personalised messages.
13. Who can I contact for more help?
For any questions about products, delivery, orders, or customisations, reach out to our customer service team via email or contact number listed on the Contact Us page.
Notes on Sweets Safety & Quality
While we focus on purity, it’s always good practice to check quality upon receipt and enjoy mithai within the recommended freshness period. Authentic ingredients and proper storage are key to the best taste and safety.
